Event terms & conditions
All event bookings are subject to the following event terms & conditions. Please read these carefully before placing your order.
Who can make a booking?
Who can make a booking will depend on the type of event on offer. Please check the details of the event before making your booking to ensure you are eligible to make a booking.
Events for units - These events should be booked by a unit leader (or other unit volunteer) on behalf of the unit. Parents then sign up their young member via their unit leader. These events require units to be accompanied by volunteers and the details of the event are passed via the volunteers who manage their group on the day as part of the larger event.
Events for individuals - Some of our events are organised centrally and parents can sign up their young members directly. There is no need for a unit volunteer to accompany the young member as the volunteers at the event cover the relevant ratios, paperwork, safety, etc.
Event for volunteers - Some of our events are run just for volunteers. In some cases we can open these out to our young volunteers under 18 years but in other cases we need to stick to 18 years and upward.
Bookings should only be made by those over the age of 18 years. Many events are available to our young members (please check individual events for exact details) but either a parent or leader should make a booking on their behalf.
Events for units - These events should be booked by a unit leader (or other unit volunteer) on behalf of the unit. Parents then sign up their young member via their unit leader. These events require units to be accompanied by volunteers and the details of the event are passed via the volunteers who manage their group on the day as part of the larger event.
Events for individuals - Some of our events are organised centrally and parents can sign up their young members directly. There is no need for a unit volunteer to accompany the young member as the volunteers at the event cover the relevant ratios, paperwork, safety, etc.
Event for volunteers - Some of our events are run just for volunteers. In some cases we can open these out to our young volunteers under 18 years but in other cases we need to stick to 18 years and upward.
Bookings should only be made by those over the age of 18 years. Many events are available to our young members (please check individual events for exact details) but either a parent or leader should make a booking on their behalf.
Confirmation of booking & receipt for payment
Bookings are taken via our online booking page where the details we require for the event are requested and any payment is taken. Please ensure you complete all the details requested at this time. For some of our events, if there are more complex details required, the event team may require you to complete additional paperwork. This will be communicated with you in good time ahead of the event.
An email confirming your purchase will be sent automatically by the system. The system allows us to specify the maximum number of tickets available so this confirmation email will act as your confirmation that you have a space at the event.
This confirmation email also acts as your receipt of payment.
An email confirming your purchase will be sent automatically by the system. The system allows us to specify the maximum number of tickets available so this confirmation email will act as your confirmation that you have a space at the event.
This confirmation email also acts as your receipt of payment.
Final information for your event
When this will arrive will depend on the event. Please contact the event coordinator, whose email is on the event booking page, if you have any questions about the event.
Cancellations and non-attendance
All bookings are non-refundable and non-transferable.
If you/your child fails to attend an event, no refund will be given.
If you/your child fails to attend an event, no refund will be given.
Please respect our volunteers
Please remember our events are all run by Girlguiding volunteers. If you are unable to make an event for whatever reason, please email us to let us know so that our volunteers are not waiting for you to get started.
Our right to cancel and applicable refund
We may have to cancel a booking before the event due to circumstances outside of our control, for example if one of our volunteers is sick and a replacement can't be sourced or for technical issues.
In the event we need to cancel an event, we will provide a full refund.
In the event we need to cancel an event, we will provide a full refund.
